FAQ/Help

Here at Nicolangela we are frequently asked questions. We are here to help you choose the perfect dress and the delivery option that’s right for you.

If you can’t find your answer below, please don’t hesitate to contact us

It’s easy. Simply select an item from anywhere on this site, choose your preferred color, size and the quantity you want and then add to your shopping cart. When you have finished shopping, go to your shopping bag and review your choices. Once you’re happy with what you have click to go to the CheckOut. If you are a new customer, you will need to enter your details. If you have shopped with us before and saved your details, enter your email address and password. From there, follow the prompts for your delivery address, payment details and billing address (if different from your delivery address)

When you make an order you will receive a confirmation email from us acknowledging this. The acknowledgement will contain your order number and details of the goods ordered. This is confirmation that your purchase has been made and your card has been charged. When your goods have been dispatched to you, we will send you an order dispatch email with tracking details.

Nicolangela delivers products worldwide using Australia Post, Couriers Please & Toll. We offer free shipping within Australia.

Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. 

International Express Post From $65  3-10 Working days

NZ Express Post From $30 1-3 Working days

Australia Express Post/Couriers Please FREE 1-3 Working days

For full details Shipping & Delivery

We are a small team cutting most garments to order focusing on quality over quantity with minimal waste. We ask that you allow 10-15 business days for the delivery of your order in Australia, with an additional 5 days for International orders.

Nicolangela is proud to be all Australian Made. Our designs are organically created, cut, made & despatched from our studio in Melbourne.

There are many options to try our dresses before you order.

Make an appointment to view in our showroom

Contact us to find a stockist in your area

If you wish to return something you have purchased, request a Merchandise Return Number within 7 days of receipt of your order by contacting the NICOLANGELA returns department by e-mail online@nicolangela.com.

Please state your order number in the subject bar and detail which items you wish to return. An MRN will be issued to you. Be sure to include your Merchandise Return Number with your return parcel and sign. Post item and documentation at your local post office. Please be sure to note your tracking number.

Please find full information on Returns and Exchanges

Nicolangela offers many unstructured free size dresses within the collection. These dresses are created by extensive fittings on women in all different shapes and sizes. You will notice dresses will have “One Size – fits a size 8-14” This gown will fit AUS/AU Sizes 8, 10, 12 & 14. These gowns generally have an elasticised waist and a belt feature to ensure the perfect fit and proportion. These dresses are not “body con” fitted dresses, the clever use of draping and cut ensures the gowns are flattering on all shapes and sizes.

We cannot change your order in any way as we start to process your order as soon as we can after we receive it. This includes adding to as well as removing items from your order.

As alterations are specific to each client and garment alterations are at an additional cost. Alterations can only be arranged through an appointment at our studio and only for gowns from our collection.

If you realize your personal details are incorrect once you have completed the ordering process please contact our Customer Service team on online@nicolangela.com ensuring you include your order number.

If an item you have ordered is unavailable when we come to dispatch it you will be informed by email that we are unable to ship that item. If the item you have ordered is able to be made or currently being made, we will notify you of the delivery date & give you the option to wait or refund the item. We will ship any remaining items that you have ordered.

Yes you can, Fabric samples cost $5. Contact us to request the colour sample you are after.

We have many different suppliers to source fabrics from, please contact us with a colour reference you are after. Custom colours not available on our website often require an additional fee, the cost will be quoted to you once sourced.

For Bridal Party orders, it is best to place your order together so that we can ensure the dresses will be exactly the same colour and cut from the same batch of fabric. The Fabric colours can change slightly due to dying of the fabric rolls so if you do need a number of dresses to match we recommend ordering all dresses on the same day and including the Brides Name in the order information so we know the orders are for the same party.

Unfortunately it is not possible to pick up orders from our studio, warehouse or stores.